Moderationpolicy

General rules

Beyond a Reasonable Doubt

In case there is a any possible doubt, a player should be considered not guilty.

Moderators independance

Moderators must not process reports if they know the protagonists (author or targeted player). Playing online with the protagonist does not mean to "know" them. "Know" means: know them personally or playing with them online very regularly.

Appeal

Players has the right to appeal against the moderation decision, by forwarding received moderation email to "contact@boardgamearena.com".

They MUST explain in the email why the moderator did not respect the BGA moderation policy. If the explanation is not convincing, the email will be ignored. If the player is obviously guilty and if the moderation policy hasn't been violated, BGA admins will double the penalties.

Penalty grid

Moderators should respect the penalties grid as much as possible. However, they have the right to adjust the penalty depending on the gravity of the case. The following situation can lead moderators to increase the penalties: _ the player has been reported several time for the same type of case. _ the player wrong action can be obviously qualified by one or several of the following terms: racism, xenophobia, homophobia, sexism, and as a rule of thumb any type of discrimination against a particular category of people. _ on case there is a provocation, the penalty may be be reduced a little, and the author of the provocation may have a warning BUT, as everyone should keep quiet and polite even if there are provoked, this is a moderator choice.

Relapse

In case there is a relapse, the penalty increases exponentially.

This is the moderator job to determine the right penalty to apply in this case, considering the fact that the player has been warned by a first penalty.

Moderators should consider there is a relapse only if the new wrong action occurs AFTER the previous penalty has been applied and the associated moderation email has been sent.

Considering it's a lot of work to analyze reports about players who do the same action again and again, the "ban forever" penalty can be applied to any case if the player relapses.

Special urgency ban procedure

Whatever the case type, moderators has the right to ban a player from the website (forever) if this player set up a situation that is out of control and must be stopped within hours. This special procedure should only be used if there is an immediate danger for the community (ex: vandalism, flow of insults, massive spam, ...).

About private jokes

If a wrong action happened in a private circle (ex: at a game table, with no spectators), and if none of the present players reported the action, the moderator must consider this was a "private joke" and must not apply any penalty. In the contrary, if the wrong action is public (ex: post/comment on the wall), the moderator may consider this as a wrong action even if there is no report.

Prescription

For operational reason, a report that is older than 2 weeks may be closed by moderators because it is too old.

Player profile influence

The player profile IS taken into account to determine if the player is guilty or not guilty. Moderators gives more credit to players with a good profile than the other.

The player profile is NOT taken into account when choosing the penalty if the player is found guilty.

Good profile elements are:

• A good thumb up / thumb down ratio.
• Player is registered since a long time / has a lot of games player.
• Players is involved in the website (ex: realized translations).
• Player is supporting BGA (member of the club).

Penalty grid

Titre

Category	Case type	Details	Standard penalty
Insults	Insults during a game, on table chat	Must be present in the report: table ID, and the insults terms. If the insult is not in English, or if the insult is not obvious, the report author must specify why this is insulting.	Devilkin 3 days for small insults and insanity, Devilkin 30 days for real insults. Smaller penalty (ex: 1 day) can be applied if this was obviously a stupid joke. In any case: the player should be warn that this is the last warning before ban.
Insults	Insults on general chat	Must be present in the report: the insult terms. If the insult is not in English, or if the insult is not obvious, the report author must specify why this is insulting.	Devilkin 30 days for small insults and insanity, Devilkin forever for real insults. In any case: the player should be warn that this is the last warning before ban.
Insults	Insults on public space (wall, forum, comments...)	Must be present in the report: where to find the insult, the insult terms. If the insult is not in English, or if the insult is not obvious, the report author must specify why this is insulting.	Devilkin 3 days for small insults and insanity, Devilkin 30 days for real insults. Smaller penalty (ex: 1 day) can be applied if this was obviously a stupid joke. In any case: the player should be warn that this is the last warning before ban.
Aggressive attitude	Aggressive attitude during a game: can't wait the other player, provocation, ...	As a rule of thumb: as long as there is no insult, this is not an issue: thumb down are the solution. BUT, if the player is really borderline and should be warned, a moderation action is needed.	-1 to -10 reputation penalty. Moderators should explain that this is a small warning, and that a change of attitude is needed.
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